User Data Deletion Instructions

Last updated: 16 October 2026
Product: DSS WA AI Agent
Operator: Dawn Soft Solutions

If you want us to delete personal data associated with your use of DSS WA AI Agent (including WhatsApp-related conversations processed through our Service), follow the steps below.

1. How to request deletion

1. Send an email to admin@dawnsoftsolutions.com with the subject line: Data Deletion Request.
2. Include all of the following so we can find and verify your data:
   • Your full name
   • Your email address used with the Service (if any)
   • Your WhatsApp phone number (with country code), if your request relates to WhatsApp messages
   • Company / business name connected to the Service (if known)
   • A short description of what you want deleted
3. We may reply to confirm your identity before processing the request.

2. What we delete

Subject to legal and operational limits, we will delete or anonymize:

• Account profile data we hold for you (where applicable)
• WhatsApp conversation content and related message records linked to your phone number in our systems
• Associated logs that are not required for security or compliance

3. What we may retain

We may retain limited information when required by law, for fraud prevention, security, accounting, or dispute resolution, or when data has been anonymized so it no longer identifies you.

4. Timing

We aim to acknowledge requests within 7 days and complete deletion within 30 days, unless a longer period is required by law or technical constraints.

5. Facebook / Meta users

If you accessed features connected to a Meta/Facebook login and want data removed in connection with that, email us using the process above and mention that your request is related to Meta user data deletion.

6. Contact

Dawn Soft Solutions
Email: admin@dawnsoftsolutions.com