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Privacy Policy

Effective date: October 16, 2026
Company: Dawn Soft Solutions
Product: WhatsApp AI Agent / SaaS AI Agent platform

This Privacy Policy explains how Dawn Soft Solutions (“we”, “us”, or “our”) collects, uses, and protects information when you use our WhatsApp AI Agent platform, related websites, APIs, and dashboards (the “Service”).

1. Information we collect

Depending on how the Service is used, we may process:

  • Account information: name, email address, company name, and login credentials for administrators and staff.
  • Business configuration: company profile details, WhatsApp integration settings, and AI configuration needed to operate the Service.
  • WhatsApp conversation data: message content, phone numbers (WhatsApp IDs), timestamps, media metadata, and delivery-related events when customers message a connected business number.
  • Technical data: IP address, device/browser information, logs, and diagnostics required for security and reliability.

2. How we use information

  • Provide and operate WhatsApp messaging, AI replies, and live inbox features.
  • Authenticate users and manage company workspaces and staff permissions.
  • Improve reliability, prevent abuse, and troubleshoot issues.
  • Comply with legal obligations and Meta/WhatsApp platform requirements.
  • Communicate important service updates related to your account.

3. WhatsApp and Meta

When a business connects WhatsApp through our Service, message processing occurs in connection with Meta’s WhatsApp Business Platform. Meta’s own terms and policies also apply to WhatsApp usage. We process conversation data only to deliver the Service requested by the business customer.

4. Sharing of information

We do not sell personal information. We may share data with:

  • Service providers (hosting, databases, AI providers, cloud storage) under contractual safeguards.
  • Meta/WhatsApp as needed to send and receive messages.
  • Authorities when required by law.
  • Successors in a merger, acquisition, or asset transfer, with notice where required.

5. Data retention

We retain account and conversation data for as long as needed to provide the Service, meet legal requirements, resolve disputes, and enforce agreements. Businesses may request deletion of workspace data subject to technical and legal limits.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information, including access controls and encryption in transit where applicable. No method of transmission or storage is completely secure.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal data. Business customers can manage staff accounts in the dashboard. For privacy requests, contact us using the details below.

8. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

9. International transfers

Information may be processed in countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date.

11. Contact us

For privacy questions or requests, contact:
Dawn Soft Solutions
Email: admin@dawnsoftsolutions.com

This page is provided for Meta App Review / app settings compliance and general transparency about our Service.