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Terms of Service

Last updated: 16 October 2026
Product: DSS WA AI Agent
Operator: Dawn Soft Solutions

These Terms of Service (“Terms”) govern access to and use of DSS WA AI Agent and related WhatsApp business messaging features (the “Service”) provided by Dawn Soft Solutions (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms.

1. The Service

The Service helps businesses connect WhatsApp Business messaging, manage conversations, and optionally use AI-assisted replies and related dashboard tools. Features may change as we improve the product.

2. Eligibility and accounts

  • You must have authority to bind the business you represent.
  • You are responsible for account credentials and for activity under your company workspace.
  • You must provide accurate information and keep it up to date.

3. Acceptable use

You agree not to use the Service to:

  • Violate WhatsApp, Meta, or other applicable platform policies
  • Send spam, unlawful, harmful, or deceptive content
  • Infringe intellectual property or privacy rights
  • Attempt to break, probe, or overload the Service
  • Misrepresent your identity or your business

4. WhatsApp and third-party services

WhatsApp messaging depends on Meta’s WhatsApp Cloud API and your compliance with Meta’s terms. AI replies may use third-party AI providers. Your use of those platforms is also subject to their terms and policies.

5. Customer content

You retain rights to content you submit (including WhatsApp message content processed for your business). You grant us a limited license to host, process, and transmit that content only as needed to operate the Service. You are responsible for having a lawful basis to message your customers.

6. AI features

AI responses may be inaccurate or incomplete. You are responsible for reviewing AI behavior for your business use case and for any actions taken based on AI output.

7. Fees

If paid plans apply, fees, billing cycles, and taxes will be described at purchase or in an order form. Platform fees charged by Meta / WhatsApp are separate and your responsibility unless we agree otherwise in writing.

8. Availability and support

We aim for reliable availability but do not guarantee uninterrupted Service. Maintenance, outages, or third-party failures (including Meta or AI providers) may affect messaging.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM.

11. Suspension and termination

We may suspend or terminate access if you breach these Terms, create risk/harm, or if required by law or platform partners. You may stop using the Service at any time. Provisions that should survive will survive termination.

12. Privacy

Our collection and use of personal data is described in our Privacy Policy. Data deletion requests are described in our Data Deletion Instructions.

13. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes means you accept the updated Terms.

14. Contact

Dawn Soft Solutions
Email: admin@dawnsoftsolutions.com

These Terms are a practical baseline for Meta app configuration and Service use. For enterprise contracts, a signed agreement may override parts of this page.